Support

What to include

Include the address of your Basstok community, the email address associated with your account, the device or browser you were using, and enough detail to reproduce or identify the issue. Screenshots are useful when they do not contain private information.

Never email a password, sign-in link, session token, Object Storage credential, verification code, or other secret.

Safety, privacy, and accessibility

Use the in-product report and block controls where available. For a safety concern that you cannot report in product, privacy questions, or accessibility feedback, email mail@basstok.com and identify the affected community and resource. Do not forward private communication unless it is necessary to investigate the report.

Account deletion

Signed-in Members can initiate deletion from Account → Request account deletion in Basstok. If you cannot sign in or no longer have the app, use basstok.com/account-deletion.